This is NOT insurance nor is it intended to replace insurance. Telehealth does not replace the primary care physician. There is no guarantee that a prescription will be written. Doctors operate subject to state regulation and may not be available in certain states. Doctors do not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Doctors reserve the right to deny care for potential misuse of services. Telehealth phone consultations are available 24 hours, 7 days a week, while video consultations are available during the hours of 7 am to 9 pm, 7 days a week in most states. Telehealth is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00.