Teladoc talks flu season on Q4 call

Teladoc reported increases in total visits, utilization, and revenues, but also in net loss. CEO Jason Gorevic was optimistic, pointing to the success of the platform during this year's worse-than-normal flu service.

Teladoc’s membership hit 23 million, a 33 percent increase over the previous year. The company did 1.5 million telemedicine visits during the year and utilization percentages rose in the final quarter, though the rate is still less than 10 percent.

On the call, Gorevic pointed to the recent flu season as proof of some of the advantages telemedicine offered. He said 50 percent of visits in the month of January were from people who had never had a telemedicine visit before.

“During peak days in January, we conducted over 8,000 visits per day, with one in five visits due to flu-related illnesses,” he said. “During these periods of increased demand, I'm very proud of Teladoc's ability to step up and fill a critical role in the health care delivery system when the traditional system is overloaded. As we have said before, our highly scalable platform has a capacity to handle a significant influx of visits across the health care continuum. Moreover, Teladoc has a near-perfect solution for an infectious disease like the flu. Utilizing Teladoc in this circumstance is not only quick, convenient, and available 24-7-365, but it also limits the spread of the virus by avoiding exposure to other people in the doctor's office or emergency room.”

Thanks to mobihealthnews for this information