What is FlexCare?

FlexCare provides members with 24/7/365 telehealth access to a national network of U.S. board-certified physicians and pediatricians who can resolve many medical issues via phone or online video consultations.

What is the consult cost?

FlexCare solutions cost far less than urgent care or ER visits for non-emergency medical care.Your cost is just $0 per consult for you and your immediate family. With no utilization barriers, you can use it as as much as needed.

How do I get started?

If you are a corporation, association business or reseller interested in implementing or offering our telehealth services, please contact our corporate sales department using our contact form or feel free to call us at 1-404-846-4100

With FlexCare, you can access a doctor from your home, office, or on the go- 24/7/365. Our Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*
No. FlexCare is designed to handle non-emergency medical issues. You should not use FlexCare if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While FlexCare is not intended to replace your primary care doctor for common or chronic conditions, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.
Our doctors are trained to treat a wide range of conditions. Some of the most common are: Acne, Allergies, Asthma, Bronchitis, Cold & Flu, Constipation, Diarrhea, Ear Infection, Fever, Headache, Insect Bites, Joint Aches, Nausea, Rashes, Sinus Infections, Sore Throat, UTI and more!
You can easily sign up using one of the following methods: Go online and visit: http://members.MyFlexCare.com, Call our toll free number: 1-404-846-4100 or contact your broker today.
You can start using FlexCare immediately after you sign up and activate your account. Sign up and activation are totally free. Once you have an FlexCare account, you can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your FlexCare doctor for your appointment.
FlexCare is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use FlexCare anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic.
No, FlexCare is available anywhere, anytime only in the United States**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.
Yes, if the FlexCare doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.
Yes, FlexCare is safe and private. FlexCare is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected doctor and pharmacy.
Our provider network is comprised of over 2300 physicians Board Certified in Internal Medicine, Family Practice, Emergency Medicine and Pediatrics. An average of 15 years of practice experience is required of all our physicians. All our physicians are State-licensed to practice in your state, US Board Certified, and credentialed using NCQA and URAC guidelines. We adhere to the strictest standards with background checks with primary source verification through the National Physician Data Base (NPDB) and the American Medical Association (AMA) for medical licensure, training and education, work history and malpractice history.
You cannot request a particular doctor. FlexCare is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all FlexCare doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.
Yes, our plan designs allow you to use the FlexCare service for you, your spouse and your dependents.
FlexCare does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. FlexCare doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by FlexCare doctors.
FlexCare does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically (SureScripts) or by phone to the pharmacy of your choice.
Yes, FlexCare offers short term refills of certain medications. This is always at the doctors discretion and is limited to emergency only.
Yes, for medical advice only and no prescription can be given when outside of the U.S.
Prescriptions can be paid for using your health insurance and you could receive a discount using the FlexCare discount card as well.
To activate your account please register via our member portal http://members.MyFlexCare.com/registration.php and follow the direction.
Simply call or login to the member’s area to request a consult. We have doctor’s on-demand or you can ask one of our physicians to call you at a specific time. NOTE: you must complete your medical profile before you can request a consult.
To use video conferencing you need: Windows®7, Vista, or XP, a Mac running OSX 10.6 (Snow Leopard) or superior, highspeed internet connection, a webcam with at least 1.3 megapixels Microphone (most webcams already have microphone built in). After you set up an account, you will be able to use a simple online simulation to test your configuration and check if you are ready for a virtual consultation.
Yes, simply fill out our online support form or call us at 1-404-846-4100 and one of our support staff will assist you.
Don’t see your question? Don’t worry. Just call us at 1-404-846-4100. We have highly trained health service specialists standing by to take your call.

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Member services specialists are at your service. Please visit our member service section in the member portal.

FlexCare is compliant with HIPAA and will only share information with your selected doctor and pharmacy.